Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, update your profile, make a purchase, or communicate with us. This may include your name, email address, physical address, and payment information.

For Sellers utilizing our marketplace model, we are required by law and our payment processors (like PayTR) to collect additional information including identity numbers, tax details, and banking information.

Automatically Collected Information

When you access our platform, we automatically collect certain technical data including your IP address, browser type, device information, operating system, referring URLs, and information about how you interact with our platform.

2. How We Use Your Information

We use the collected data to provide, maintain, and improve our platform. Specifically, we use it to:

• Process transactions and provide digital products.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Monitor and analyze trends, usage, and activities on the platform.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations under Turkish and EU law.

3. Sharing of Information

We do not sell your personal data. We may share your information only in the following scenarios:

• With third-party vendors, consultants, and service providers (e.g., payment processors, hosting services) who need access to carry out work on our behalf.
• When required by law or to respond to a legal process.
• To protect the rights, property, and safety of Creatifx3D, our users, and others.

Third-Party Service Providers

4. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. Cookies are categorized as:

• Essential Cookies: Required for site functionality (authentication, session, security).
• Functional Cookies: Remember your preferences (optional, requires consent).
• Analytics Cookies: Help us understand usage patterns (optional, requires consent).

You can manage your cookie preferences at any time. For more details, see our Cookie Policy.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data in transit.
• Encrypted storage for sensitive data.
• Regular security assessments and updates.
• Role-based access control for administrative functions.

However, no internet transmission is ever fully secure or error-free. We encourage you to use strong passwords and keep your login credentials confidential.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy and as required by applicable law:

• Account data: Retained until account deletion + 1 year.
• Transaction records: 10 years (tax law requirement).
• Communication records: 3 years.
• Log data: 2 years (as required by Turkish Law No. 5651).
• Cookie data: Maximum 1 year.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

To exercise any of these rights, contact us at info@creatifx3d.com or use the data management tools in your account settings.

8. KVKK (Turkish Data Protection)

If you are located in Turkey, your personal data is also protected under the Turkish Personal Data Protection Law No. 6698 (KVKK). You have the right to:

• Learn whether your personal data is being processed.
• Request information about processing activities.
• Learn the purpose of processing and whether data is used accordingly.
• Know the third parties to whom your data is transferred.
• Request correction of incomplete or inaccurate data.
• Request deletion or destruction of your personal data.
• Object to results arising exclusively from automated processing.
• Claim compensation for damages arising from unlawful processing.

For a detailed KVKK disclosure in Turkish, please see our KVKK Aydınlatma Metni.

9. Account & Data Deletion

You can request complete deletion of your account and associated personal data at any time. When you delete your account:

• Your profile information, bio, and profile picture will be permanently removed.
• Your reviews and messages will be permanently deleted.
• Transaction records will be retained as required by tax law (up to 10 years) but will be disassociated from your identity.
• Any active seller account will be deactivated.

To delete your account, go to Account Settings and use the "Delete My Account" option, or contact us at info@creatifx3d.com.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our platform or sending you an email. Your continued use of our services after such modifications constitutes your acknowledgement of the modified policy.