Return Policy

1. The Nature of Digital Goods

Unlike physical goods, instantly downloadable digital items cannot be returned. Once a 3D model, asset, or file has been purchased and the download link accessed, Creatifx3D generally does not offer refunds. By completing your purchase, you explicitly consent to this early execution of the contract and waive your general right of withdrawal.

2. Exceptions for Refunds

We want our community to be happy with their purchases. Refunds may be granted at the sole discretion of the Seller or Creatifx3D Support under the following limited circumstances:

• Corrupted or Unusable File: The downloaded file is broken, fails to open in the advertised software, and cannot be repaired by the Seller.
• False Representation: The 3D model fundamentally differs from the images, descriptions, or specifications provided on the product page.
• Duplicate Purchase: You accidentally purchased the exact same item twice within a 24-hour period.

3. How to Request a Refund

1. Contact the Seller First: If you encounter a problem, your first step should be to message the Creator. Sellers are responsible for supporting their assets and often can fix common issues (such as missing textures).
2. Open a Support Ticket: If the Seller is unresponsive for more than 48 hours or refuses a valid refund claim (based on the exceptions above), please contact Creatifx3D Support at info@creatifx3d.com.
3. Provide Evidence: You must supply proof of the issue, such as screenshots of the corrupted file in your 3D software or an explanation of how the product was misrepresented.

4. Dispute & Resolution Timeline

All refund requests must be initiated within 7 days of the original purchase. Requests made after this period will not be reviewed. Once a refund is approved by Creatifx3D or the Seller, please allow 5-10 business days for the funds to reflect on your Original Payment Method via our payment processor (PayTR).